These Terms and Conditions are made on behalf of My Horse Supplies, and all references to “we” or “us” in these Terms and Conditions refers to My Horse Supplies operating on behalf of Media Animals PR (ABN 38 109 903 279)
Privacy Policy
This Privacy Policy tells you how we collect information when you visit this site or deal with us and what we do with your personal information.
At My Horse Supplies, we understand the importance you attach to your personal information. As such, we shall ensure that we comply with our obligations under the Privacy Act 1988 (Cth).
If you submit information to My Horse Supplies by registering as a member, purchasing one of our products or by sending us an email, we collect that information and use it for the purposes of providing you with information or advice about our goods and/or services and for processing an order by you for our goods and/or services.
Specifically, we require your name, street address, email address, phone and fax number and method of payment details in order to complete an order for our goods and/or services.
We shall only disclose your personal information to third parties where the disclosure is necessary and directly related to the purposes set out above – such as our financial institution to process your order. We shall not give our customer lists to third parties for promotions independent of My Horse Supplies.
Under the Privacy Act 1988 (Cth) you have a right to request access to your personal information held by us. You may do this by sending us an email to admin@mediaanimalspr.com.au or by writing to us at:
Privacy Officer
My Horse Supplies
2 Binnies Road
Ripley Qld 4306
Phone: (07) 3288 7377
Email: admin@myhorsesupplies.com.au
You do not have to provide us with the information requested, however, we will be unable to process your order should you be unwilling to do so.
As a small business, My Horse Supplies relies on word-of-mouth of customers and friends to ‘spread the word’ about our great deals. To keep you up-to-date on new products and special deals and promotions we do send occasional emails. However, in accordance with the Spam Act 2003 (Cth) we shall only send you emails with your prior consent and shall be happy to remove you from our mailing list should you no longer wish to receive our promotional information.
Delivery & Refund Policy
Product Information
The website www.myhorsesupplies.com.au is owned and operated by Media Animals PR. All products listed on www.myhorsesupplies.com.au are described to the best of our abilities and the specifications reflect the information that has been provided to us. All care is taken to ensure this information is correct, but we cannot eliminate the possibility of human error.
Copyright
The description of our products is the copyright property of My Horse Supplies, and specifically you may not use that description as the description of the product should you choose to re-sell the items elsewhere. This includes all product information, images and specifications where applicable.
Payment Information
All orders are prepaid. When ordering, your credit card is charged when you place your order. All orders are in Australian dollars. We accept Paypal payments for all orders.
Please note that we do not store your credit card number on our servers. These are processed by Paypal, and are never entered directly onto our website.
If the card payment is declined by your issuer for any reason, we cannot hold goods against your order.
Shipping Information
The cost of shipping is clearly indicated for each order, and is included in the invoice total.
- Shipping rates are based on the weight of the order and delivery location.
- We aim to ship orders within 48 hours, delivery timeframes vary depending on your location and selected shipping method.
- Orders will not be shipped until full payment is received.
- Some products are subject to shipping restrictions that are usually noted within the product description. You will be advised if an alternate shipping method is required for specific products to some locations.
- International Shipping
- Shipping times vary depending on shipping zone, selected shipping method and customs.
- Tracking is only available for shipping method Express Courier International.
- We take no responsibility for any taxes, tarrifs or customs restrictions in countries outside Australia.
- If for any reason goods are seized by customs, a refund will only be provided if products are returned in original packaging within 30 days of shipping minus any associated costs.
Shipping Errors
My Horse Supplies uses the Post Office and quality couriers to deliver your products. Whilst we use quality carriers, the reality is that errors may occur. In the event of delivery errors, My Horse Supplies will use all its efforts to ensure you receive your goods, receive a replacement or are refunded your purchase price.
Warranties:
Where applicable, the warranty offered for the products sold by My Horse Supplies are the manufacturer’s warranty.
Where there is no manufacturer’s warranty available, My Horse Supplies offers a warranty for the products, as specified in the product specifications.
My Horse Supplies warranty is limited to replacement of the item or refund of the purchase price, to be determined by My Horse Supplies.
Limitation Of Liabilities
Under no circumstances will My Horse Supplies be liable for any direct, indirect, special, incidental, consequential, or other damages resulting from any product purchased from My Horse Supplies beyond the value of the item purchased, including, without limitation, any lost profits, business interruption, or loss of programs or information. My Horse Supplies reserves the right to change any specification, design, model and or other information without notice.
Sale & Order Policy
Payment
Payment must be made immediately for all items. Your order is not reserved until full payment has been made, and can be sold out as your order is being made. Due to the nature of My Horse Supplies we cannot hold items while payment is arranged, and cannot accept cheques, bank transfers or cash.
Product Availability and Pricing
While we always try to ensure our pricing is accurate, sometimes glitches occur with our system which are out of our control. My Horse Supplies reserves the right to remove any item from sale, revoke any item from an order (providing a full refund to affected customers) which may have been sold in error, or adjust the price of items at any time where My Horse Supplies deems the pricing of the product is an error. If this occurs My Horse Supplies will always contact affected customers to allow a full cancellation of the entire order before continuing.
Sold Out Items
Items which are no longer available may or may not be offered again. While MyHorse Supplies understands there may be many reasons why a particular product was unable to be purchased, the final decision of whether a product can be purchased after it’s sold out is solely at the discretion of MyHorse Supplies.
Order cancellation
Customers are able to cancel their orders without recourse within the same day of the original purchase providing it hasn’t already been shipped. Cancellations can be requested by emailing sales@myhorsesupplies.com.au. If cancellation occurs outside of the day of the original purchase, My Horse Supplies will treat this item as a change of mind and may charge a restocking fee if it’s already been packed and/or awaiting shipping. We reserve the right to cancel any order for any reason. Possible reasons for cancellation include but are not limited to:
- Fraud
- Incorrect pricing
- Non payment/payment reversal
In the event an order is cancelled a full refund will be issued using the same payment method as the original order.
Return Policy
Returning Defective Merchandise
At My Horse Supplies we are proud of our products and guarantee all our products as being as advertised. We will attempt to replace any defective merchandise (subject to stock availability) or refund you for any defective merchandise (including reasonable shipping costs) provided that:
- the return is pre-arranged with My Horse Supplies. This can be done by e-mailing sales@myhorsesupplies.com.au;
- the product is not defective as a result of misuse, improper installation, connection to the wrong voltage or other abuse or misuse.
Should there be any problems with defective product, please contact My Horse Supplies first. All returns must be pre-arranged by emailing sales@myhorsesupplies.com.au.
Returning Non-defective Merchandise
Please carefully check the specification and compatibility of the products with your requirements prior to purchasing. Due to the nature of sales at My Horse Supplies, if you should purchase one of our products and then decide to return it, you are depriving another customer of the chance to purchase that item.
However, should you wish to obtain a refund for a non-defective product we may do so (at our discretion) on the following conditions:
- the return is pre-arranged with My Horse Supplies. This can be done by e-mailing sales@myhorsesupplies.com.au;
- the product must be returned to us at your expense with proof of purchase within 14 days of the date of purchase;
- the product must be unused and in it original condition, including its original packaging; and
- we will not under any circumstances refund the cost of shipping the product to you and we may at our discretion deduct the cost of the credit card transactions from your refund.
All returns must be pre-arranged by emailing sales@myhorsesupplies.com.au.
General
My Horse Supplies may revise these terms at any time. Use of this website is subject to the revised terms.